FAQs
Frequently Asked Questions (FAQ)
Shipping and Refund Policies
At BJNcurls, we aim to provide you with the best products and service possible. Here are some common questions regarding our shipping processing times and refund policy.
Shipping
-
Q: How long does it take for my order to be processed and shipped? A: Our standard processing time is 15 business days from the date of order placement. Please note that this does not include the time it takes for shipping and delivery.
-
Q: Do you offer expedited shipping options? A: Currently, we do not offer expedited shipping options. We believe in providing the same high-quality service to all our customers, and our standard processing time is designed to ensure the utmost quality and accuracy in every order.
-
Q: Can I track my order? A: Yes, you will receive a tracking number via email once your order has been shipped. You can use this tracking number to monitor the status of your shipment.
Refunds
-
Q: What is your refund policy? A: We do not offer refunds unless an error or mistake was made by BJNcurls during the order fulfillment process. We take great care to ensure the quality and accuracy of our products, but if we make a mistake, we will rectify it promptly.
-
Q: How do I request a refund for an error made by BJNcurls? A: If you believe there was an error on our part, please contact our customer support team at Bjncurls@gmail.com within 14 days of receiving your order. Provide a clear description of the issue, and we will work to resolve it to your satisfaction.
-
Q: What if I'm dissatisfied with my order for reasons other than a mistake made by BJNcurls? A: We value your satisfaction and will do our best to address any concerns you may have. Please contact our customer support team at Bjncurls@gmail.com , and we will work with you to find a suitable resolution